A student can decide to withdraw from a course prior to its completion. In such cases, the following refund policies will apply:
1. Course Withdrawal
1.1 Withdrawal Due to Non-Delivery of Course
TSPP will notify the Student within seven (7) working days upon knowledge of any of the following:
- TSPP does not commence the Course on the Course Commencement Date;
- TSPP terminates the Course before the Course Commencement Date;
- TSPP terminates the Course before the Course Completion Date; or
- TSPP has not ensured that the student meets the course entry or matriculation requirements as set by the school stated in Student Contract within any stipulated timeline set by CPE.
The Student will be informed in writing of alternative study arrangements (if any) and also be entitled to a 100% refund of the entire Tuition and Non-Tuition Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice. The student is liable for any bank fees or charges incurred.
1.2. Refund of Withdrawal Due to Other Reasons
If the Student withdraws from the Course for any reason other than those stated in Clauses 1.1, TSPP will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following table:
| % OF THE AMOUNT OF FEES PAID UNDER THE STUDENT CONTRACT | IF STUDENT’S WRITTEN NOTICE OF WITHDRAWAL IS RECEIVED: |
|---|---|
| [80%] | More than [21] days before the Course Commencement Date |
| [0%] | Before, but not more than [21] days before the Course Commencement Date |
A non-refundable withdrawal fee of S$108 w/GST is chargeable for every application.
1.3. Refund During Cooling-Off Period
TSPP will provide the Student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in the Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to TSPP within the cooling-off period, regardless of whether the Student has started the course or not.
No refunds will be made for the course registration fee.
A non-refundable refund processing fee of S$108 w/GST is chargeable for every application.
2. Refund Timeframe
All refunds will be processes within seven (7) working days from lodgement of request.